Prepare Services

• Cisco Unified Contact Center Prepare Service (PDF - 540 KB)
  Establish and align business goals to technology requirements

Planning and Design Services

• Cisco Unified Customer Contact Center Planning and Design Service (PDF - 219 KB) New!
  Assess readiness to support proposed solution and accelerate successful implementation.

Implementation Services

• Cisco Unified Contact Center Performance Assurance Testing Service (PDF - 761 KB)
  Empirix and Cisco Systems have developed together a load testing solution that helps all facets of a Cisco Unified Contact Center solution meets both your business and technical requirements.

Operate Services *

• Cisco SMARTnet Service
  An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.
• Cisco Smart Foundation Service
  Formerly SMB Support Assistant, Cisco Smart Foundation Service An entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.
• Cisco Software Application Support Services
  Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of your application technology with around-the-clock access to technical support and software upgrades and updates.
• Focused Technical Support
  Provides high-touch technical support to improve an organizations operational efficiency.

Optimization Services *

Cisco Unified Contact Center Optimization Service

Cisco Unified Contact Center Optimization Service helps ensure that your Unified Contact Center solution operates at high performance through personal interaction, reporting, and remediation that assists you in the process of optimizing your Contact Center solution. Cisco Unified Contact Center Optimization Service also provides your in-house IT staff training and knowledge transfer to increase their skill and expertise.