Technical Services
An innovative new service offered by Cisco certified partners that combines network-wide technical support with proactive network monitoring, assessments and remote repairs for small and medium-sized businesses.
An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet Service delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.
Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically designed for small and medium-sized businesses, this service provides simplified, cost-effective network support to help SMB customers ensure operational reliability and protect technology investments on select SMB products.
Software Application Support (SAS), Software Application Support plus Upgrades (SASU), and Unified Communications Essential Operate Service cost-effectively provide timely, uninterrupted access to application software updates and extensive technical support resources to help you keep your network available and secure.
Tailored for Service Providers, this service provides registered access to Cisco.com for online technical assistance, access to TAC, Cisco OS Software updates and upgrades, and advance replacement of failed hardware.
Provides high-touch technical support to improve an organizations operational efficiency.
Provides comprehensive monitoring, issue resolution and day-to-day management of network devices—24 hours a day, seven days a week.
Technology-specific Operate Services
An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System
Provides system-level, ongoing technical support to maintain the high performance of Cisco TelePresence solutions.
Simplify your customer's post-sales support and reduce their downtime with integrated, systems-level support for Cisco Unified Communications deployments.
Provides a customizable, web-based threat and vulnerability alert service that allows organizations to easily access timely, accurate and credible information about potential vulnerabilities in their environment.
Provides hardware and software support, operating system and application updates, technical assistance, and timely alerts about late-breaking viruses, worms, and other threats.
Service bundles, combining hardware and software application support, for the Cisco 2800 and 3800 series Integrated Services Routers with voice applications.
See how Cisco Technical Services compare to Warranty (PDF - 27.7 KB)
