Providing Personal Service with Remote Video

Provide financial product expertise at every branch even when onsite staff cannot help. With Virtual Expert Management, customers seeking information about loans or investment products can quickly connect over two-way interactive video to an appropriate financial expert located anywhere within the organization.

As a result, potential clients get prompt assistance from knowledgeable advisors who can answer specific questions. As part of the conversation, the experts can take the opportunity to upsell or cross-sell related products and services that fit the customer's needs.

Key benefits include:

• Outstanding customer experience, thanks to improved video quality and reliability
• A comprehensive, all-in-one solution combining partner applications with Cisco technology, services, and expertise